Frequently Asked Questions (FAQ)
Q. Do you require a deposit to book catering?
A. We require a $250 non-refundable deposit upon booking your catering event.
Q. When do you require final payment?
A. We require final payment within five (5) days prior to the event date.
Q. What happens if the price of food fluctuates?
A. Due to the fluctuating cost of food items, menu prices are subject to change within fourteen (14) days of the event. When a drastic change in a menu ingredient cost occurs, you will have two options:
1. You can pay the additional cost based on the current adjusted price, or
2. You can substitute other menu items to maintain the agreed upon per person/platter menu price.
Q. What types of payment do you accept?
A. We accept payment by cash, etransfer, credit card or debit.
Q. When do you require final guest count?
A. Final guest count must be given no later than the Monday prior to the event date.
Q. What happens if more people show up than we were expecting?
A. Your initial bill total will be for the total number of guests given during your final guest count. If there are more guests attending than the guaranteed guest count, we will charge you for the additional amount accordingly.
Q. Are children charged the same amount as adults?
A. Children under the age of six (6) are free of charge. Children seven-twelve (7-12) years of age will be charged at half price of the agreed upon per person for regular meal or there can be a children's menu item.
Q. How do you know you will have enough food?
A. We will prepare five-ten percent (5%-10%) more than the amount needed for the final guest count. You will not be charged for this unless attendance count is over the amount specified and the food is used to feed additional guests.
Q. Do I get to keep the leftover from my event?
A. In accordance with appropriate Health Codes, we reserve the right to discard any leftover food items, after the agreed upon event timetable, where there is a reasonable risk for food borne illness to occur. Therefore, we take the leftovers from dinner, and you will have the option to take the leftovers from the night lunch home or discard of them at the end of your event if you chose to.
Q. What happens if the event is running late?
A. We allow a 30 minute grace period, as we know some things you just can't control when it comes to running events. However, beyond that you will be billed for additional staff hours for any time extension beyond the prior agreed upon time.
Q. What happens if I have to cancel my event?
A. If the event is cancelled, your $250 deposit will not be refunded. However, if you would like your deposit can be used towards a different catering event (birthday, shower, party, appetizer night, etc)
Q. What do you need from me prior to my wedding?
A. Prior to your event we require a copy of your rental list and your day's agenda. This helps us makes sure we have everything we need for a successful day!